Refund policy
At MORNING LACE, we want you to feel confident and happy with every purchase.
If there is a problem with your order, please contact us and we'll do our best to make it right.
RETURN & REFUND PERIOD
All return, refund, or replacement requests must be submitted within 30 days of the delivery date.
After 30 days from delivery, we may no longer be able to offer a return, refund, or replacement.
ELIGIBILITY FOR RETURN, REFUND OR REPLACEMENT
You may be eligible for a refund, replacement, or return if:
- You received the wrong product.
- The product is defective or damaged.
- The product was damaged during shipping.
- The product is significantly different from the product description.
- An item is missing from your order.
- The wrong size was sent due to an error on our part.
If your claim is approved, we will provide the appropriate solution based on the situation.
RETURNS FOR CHANGE OF MIND
We currently do not accept returns or refunds simply because you:
- Changed your mind
- No longer want the item
- Don't like the color or style after purchase
- Ordered the wrong size
- Ordered the wrong product
For this reason, please carefully review the product description, size guide, photos, and product details before placing your order.
HYGIENE & PRODUCT CONDITION
Because MORNING LACE sells sleepwear, all approved returns must meet our hygiene requirements.
Returned products must be:
- Unworn
- Unwashed
- Unaltered
- Free from stains, odors, makeup, perfume, pet hair, or other signs of use
- With original tags attached, if applicable
- In the original packaging whenever possible
We reserve the right to refuse a return if the product shows signs of wear, washing, damage, or use.
Defective or incorrect products are handled separately and may still qualify for a replacement or refund.
HOW TO REQUEST A RETURN OR REFUND
Please contact us at:
Please include:
- Your full name
- Order number
- Email used to place the order
- Reason for your request
- Clear photos of the product
- Photos or video showing the issue, if applicable
For damaged, defective, or incorrect products, please make sure the photos clearly show the problem.
Our team will review your request and respond with the next steps.
Please do not send a product back before receiving return instructions from our customer support team.
RETURN SHIPPING
If the issue is our responsibility
If you received:
- The wrong product
- A defective product
- A damaged product
- A missing item
we will cover the reasonable return or replacement shipping costs when a return is required.
If the issue is not our responsibility
If a return is approved for a reason unrelated to an error or defect on our part, the customer may be responsible for return shipping costs.
REFUNDS
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used to place the order.
Please allow approximately 5–10 business days for the refund to be processed after approval.
The time it takes for the funds to appear in your account may also depend on your bank or payment provider.
REPLACEMENTS
If your order arrives damaged, defective, or incorrect, we may offer a replacement instead of a refund.
Approved replacements will generally be for the same product and size originally ordered, subject to availability.
If the original product is no longer available, we may offer an alternative solution.
MISSING OR LOST ORDERS
If your package is marked as delivered but you cannot locate it, please first check:
- Your mailbox or delivery area
- With household members
- With neighbors
- With your building management
- With the local carrier
If you still cannot locate the package, contact us at:
We will work with the carrier to investigate the shipment.
BUY 1, GET 1 FREE ORDERS
For promotional offers such as Buy 1, Get 1 Free, the promotion applies to the qualifying order as a whole.
If a refund is approved for a Buy 1, Get 1 Free order, the refund amount may be adjusted based on the value of the promotional items and the applicable terms of the offer.
If only one item from a promotional order has an issue, please contact us first so we can determine the appropriate solution.
SALE & PROMOTIONAL ITEMS
Unless otherwise stated, products purchased during a promotional campaign may be subject to the terms of that specific promotion.
Certain promotional or limited-time offers may be final sale and not eligible for return or refund.
Any applicable restrictions will be clearly stated on the relevant promotion or product page.
ORDER CANCELLATIONS
If you need to cancel your order, please contact us as soon as possible after placing your order.
We will do our best to accommodate cancellation requests before the order enters processing.
Once an order has entered processing or shipping, cancellation may no longer be possible.
OUR RIGHT TO REFUSE A RETURN
MORNING LACE reserves the right to refuse a return, refund, or replacement if the request does not meet the requirements outlined in this policy.
This includes products that have been worn, washed, altered, damaged through improper use, or returned outside the applicable return period.
CONTACT US
If you have any questions about our Refund & Return Policy or would like to submit a request, please contact us:
MORNING LACE
Email: support@morninglace.com
We’re always happy to help.
From the bedroom to anywhere.
MORNING LACE